Hotel speech and sentences

Wordpart of speech / Meaning / sentences

1. adjoining rooms = two hotel rooms with a door in the centre
If you want we can book your parents in an adjoining room.

2. amenities = local facilities such as stores and restaurants
We are located downtown, so we are close to all of the amenities.

3. attractions = things for tourists to see and do
The zoo is our city's most popular attraction for kids.

4. baggage = bags and suitcases packed with personal belongings.
If you need help with your baggage we have a cart you can use.

5. Bed and Breakfast = a home that offers a place to stay and a place to eat
I can book you into a beautiful Bed and Breakfast on the lake.

6. bellboy = a staff member who helps guests with their luggage
The bellboy will take your bags to your room for you.

7. book (verb) = arrange to stay in a hotel
I can book your family in for the weekend of the seventh.

8. booked (adj) = full, no vacancies
I'm afraid the hotel is booked tonight.

9. brochures = small booklets that provide information on
the local sites and attractions
Feel free to take some brochures to your room to look at.

10. check-in (verb) = go to the front desk to receive keys
You can check-in anytime after four o'clock.

11. check-out = return the keys and pay for the bill
Please return your parking pass when you check-out.

12. complimentary breakfast = free of charge
All of our rooms have complimentary soap, shampoo, and coffee.

13. cot, rollaway bed = a single bed on wheels that folds up
If you need an extra bed, we have cots available.

14. damage charge = money a guest pays for repairs to hotel property
(when caused by violent or careless acts)
We will have to add a damage charge for the hole you made in the wall.

15. deposit = amount paid ahead of time to secure a reservation
You will not receive your deposit back if you cancel.

16. double bed = a bed large enough for two people
They are a family of four, so give them a room with two double beds.

17. floor = a level of the building
The swimming pool is on the main floor.

18. front desk / reception = the place where guests go to
check in and out and to get information.
Towels are available at the front desk.

19. guest = a person that is staying at the hotel
Our washrooms are for guests only.

20. hostel = a very inexpensive place for backbackers
and travelers on a budget.
In the hostel you probably won't get your own room.

21. hotel manager = person in charge at the hotel
I'll let you make your complaint to the hotel manager.

22. housekeeping, / maid = staff members that clean the rooms and linen
Put a sign on the door if you want housekeeping to come
in and change the sheets on the bed.

23 ice machine = a machine that automatically makes ice
that guests can use to keep drinks cold
There is an ice machine by the elevator on all of the even numbered floors.

24. indoor pool = place for guests to swim inside the hotel
The heated indoors pool is open until 10 pm.

25. inn = another word for "hotel"
There's an inn on the other side of town that has a vacancy.

26. Jacuzzi / hot tub / whirl pool = a small hot pool for
relaxation.
Our honeymoon room has a personal hot tub.

27. king-size bed = extra large bed
A room with a king size bed costs an extra ten dollars a night.

28. kitchenette = a small fridge and cooking area
Your room has a kitchenette so you can prepare
your own breakfasts and lunches.

29. late charge = a fee for staying past the check-out time
You will be charged a ten dollar late charge for checking out after 11 am.

30. linen = sheets, blankets, pillow cases
We will come in and change the linens while you are out of your room.

31. lobby = large open area at the front of the hotel
You can stand in the lobby and wait for your bus / taxi.

32. luggage cart = a device on wheels that guests can push their luggage on
Please return the luggage cart to the lobby when you are finshed with it.

33. maximum capacity = the most amount of people allowed
The maximum capacity in the hot tub is ten people.

34. motels = accommodations that are slightly cheaper than hotels
Our motel is very clean and it's close to the beach.

35. noisy (adj) = loud
The guests next to you have complained that you are being too noisy.

36. parking pass = a piece of paper that guests display in
the car window while in the hotel parking lot
Display this parking pass in your window to show that you are a hotel guest.

37. pay-per-view movie = extra charge for movies and
special television features
If you order a pay-per-view movie, the charge will appear on your bill.

38. pillow case = the covering that goes over a pillow
Room 201 doesn't need their sheets changed, but they
requested one new pillow case.

39. queen size bed = bed with plenty of space for two
people (bigger than a double)
They have a queen size bed so the small child can eaily fit in the middle.

40. rate = cost of renting a room for a certain time period
Our rates change depending on the season.
What's the going rate?

41. reservation = a request to save a specific room for a future date
They say they made a reservation but it doesn't show on the computer.

42. room service = delivery of food or other services requested by guests
If you would like a bottle of wine, just call room service.

43. sauna = a hot room for relaxation, filled with steam
We don't recommend bringing young children into the sauna.

44. single bed = a bed for one person
The economy priced room includes one single bed.

45. sofa bed, pull-out couch = a bed built into a sofa or couch
The room contains a sofa bed so the room actually sleeps five.

46. towels = used to cover and dry the body after swimming or bathing
You can get your swimming pool towels at the front desk.

47. vacancy (noun) vacant (adj) = available rooms
We only have one vacancy left, and it is for a single room.

48. valet = staff that parks the guests' vehicles
If you leave your car keys with us, the valet will park your
car underground.

49. vending machine = a machine that distributes snacks
and beverages when you insert coins.
The vending machine on the fifth floor has chocolate bars and chips.

50. view = a window that offers a nice image for guests.
The room is more expensive because it has a spectacular view of the beach.

51. wake up call = a morning phone call from the front
desk, acts as an alarm clock
What time would you like your wake up call?

52. weight room, workout room, gymnoun = a room that
guests can use for exercise and fitness
Our weight room has a stair climber and a stationary bicycle.

English for Hotel Staff. (vocabulary)

English for Hotel Staff.

Working in the hotel industry you will come across many types of travellers.
Some will be business guests, others will be tourists and visitors. Many will speak a different language other than your own. Chances are, plenty of your guests will speak English. Do you know how to speak politely to a guest in English? Can you understand their requests and serve them accordingly? Whether your job is to take reservations or clean the hotel rooms, these pages can help you learn important words and expressions to use on the job in the hotel industry.

1. arrival = llegada

2. bath = baño

3. bellboy = botones

4. booking = reserva

5. cancellation = cancelación

6. departure = salida

7. double room = habitación doble

8. elevator (US) = ascensor, elevador

9. floor = piso

10. front office = recepción

11. front-office clerk = recepcionista

12. ground floor = planta baja

13. hall porter = conserje

14. housekeeper = ama de llaves

15. housekeeping staff = personal de habitaciones

16. ice-dispenser = surtidor de cubos de hielo

17. key = llave

18. key card = llave magnética

19. key clerk = encargado de llaves

20. laundry = lavandería

21. lift (GB) = ascensor, elevador

22. lobby = vestíbulo

23. luggage = equipaje

24. mail clerk = encargado del correo

25. porter = portero

26. registration card = tarjeta de registración

27. room service = servicio a la habitación

28. single room = habitación simple

29. safe = caja de seguridad

30. shower = ducha

31. staff = personal

32. towel = toalla

33. twin beds = dos camas simples

34. vacancy = disponibilidad de habitaciones

35. voucher = cupón

36. wake-up call = despertador telefónico

37. to book = reservar

38. to check in = registrarse

39. to check out = registrar la salida

40. to deposit = depositar

41. to disturb = molestar

42. do not disturb = NO molestar

43. to do a room = hacer una habitación

44. to stay = permanecer

45. American plan (US) = pensión completa

46. modified American plan (US) = media pensión

47. European plan = habitación solamente

48. bed and breakfast, B & B = cama y desayuno

49. guesthouse = casa de huéspedes, pensión

50. half board (GB) = media pensión

51. room and board,

52. reservation = reservacion

53. crib = cuna

54. roll away bed = catre

55. wheel chair = silla de ruedas

Translate the questions.

1. I want a double room please.

2. What time will you be arriving?

3. Do you have room service?

4. Do you have a wake up call?

5. Do you have a safe?

6. I'm going to check out at 11:00.

7. Do you have any vacancy?

8. Do you have a crib?

9. Can you have my luggage taken to my room.

10. Do you have an extra towel?

11. I'll need a roll-away-bed please.

12. Do you have a reservation for Ms. Prieto?