English for Hotel Staff. (vocabulary)

English for Hotel Staff.

Working in the hotel industry you will come across many types of travellers.
Some will be business guests, others will be tourists and visitors. Many will speak a different language other than your own. Chances are, plenty of your guests will speak English. Do you know how to speak politely to a guest in English? Can you understand their requests and serve them accordingly? Whether your job is to take reservations or clean the hotel rooms, these pages can help you learn important words and expressions to use on the job in the hotel industry.

1. arrival = llegada

2. bath = baño

3. bellboy = botones

4. booking = reserva

5. cancellation = cancelación

6. departure = salida

7. double room = habitación doble

8. elevator (US) = ascensor, elevador

9. floor = piso

10. front office = recepción

11. front-office clerk = recepcionista

12. ground floor = planta baja

13. hall porter = conserje

14. housekeeper = ama de llaves

15. housekeeping staff = personal de habitaciones

16. ice-dispenser = surtidor de cubos de hielo

17. key = llave

18. key card = llave magnética

19. key clerk = encargado de llaves

20. laundry = lavandería

21. lift (GB) = ascensor, elevador

22. lobby = vestíbulo

23. luggage = equipaje

24. mail clerk = encargado del correo

25. porter = portero

26. registration card = tarjeta de registración

27. room service = servicio a la habitación

28. single room = habitación simple

29. safe = caja de seguridad

30. shower = ducha

31. staff = personal

32. towel = toalla

33. twin beds = dos camas simples

34. vacancy = disponibilidad de habitaciones

35. voucher = cupón

36. wake-up call = despertador telefónico

37. to book = reservar

38. to check in = registrarse

39. to check out = registrar la salida

40. to deposit = depositar

41. to disturb = molestar

42. do not disturb = NO molestar

43. to do a room = hacer una habitación

44. to stay = permanecer

45. American plan (US) = pensión completa

46. modified American plan (US) = media pensión

47. European plan = habitación solamente

48. bed and breakfast, B & B = cama y desayuno

49. guesthouse = casa de huéspedes, pensión

50. half board (GB) = media pensión

51. room and board,

52. reservation = reservacion

53. crib = cuna

54. roll away bed = catre

55. wheel chair = silla de ruedas

Translate the questions.

1. I want a double room please.

2. What time will you be arriving?

3. Do you have room service?

4. Do you have a wake up call?

5. Do you have a safe?

6. I'm going to check out at 11:00.

7. Do you have any vacancy?

8. Do you have a crib?

9. Can you have my luggage taken to my room.

10. Do you have an extra towel?

11. I'll need a roll-away-bed please.

12. Do you have a reservation for Ms. Prieto?